Refund & Replacement Policy

Replacement & Refund Policy

At Saylient, we stand by the quality of our products, and your satisfaction is our top priority. Every toothbrush and oral care item is carefully checked before it leaves our hands.

Replacements

• If your product is defective, damaged in transit, or incorrect, we will replace it at no extra cost.
• Contact us within 7 days of delivery at salient@renailife.com or call/WhatsApp +91-8882555549
• An unboxing video showing the issue is mandatory for processing replacements.

Refunds

• We offer a 100% money-back guarantee on all our electronic products.
• Refunds are processed for prepaid orders that meet the return criteria. COD refunds will be issued via bank transfer.
• Once your returned product is received and inspected, we’ll initiate your refund within 7–10 business days.
• Shipping charges are non-refundable.

Return Conditions

• Products must be returned in their original packaging, unused (unless defective), and with all accessories included.
• Returns without prior approval from our team will not be accepted.

How to Start a Return or Replacement

1. Email or WhatsApp us with your order number and reason.
2. Attach your unboxing video or relevant photos.
3. Our team will arrange pickup or guide you on the next steps.